Raymond Technician Development Program Optimizes Technician Training

Service technicians for The Raymond Corporation and its authorized Sales and Service Centers are now trained through Raymond’s exclusive Technician Development Program. This program provides technicians with practical application training that enables them to immediately work out in the field, increasing productivity and uptime for the companies whose lift truck fleets they service. Through completing the modules of this program, technicians are prepared with optimal expertise and skill to minimize customer downtime for service.

The Raymond Technician Development Program was designed and developed with a team of service managers and Sales and Service Center trainers. The program includes three workshops:

1. Technical Primer to focus on foundational knowledge and skills.
2. Scheduled Maintenance to meet ongoing, regular maintenance procedures required for specific trucks.
3. Troubleshooting and Repair to perform diagnostics and repairs.

Each level uses an approach that allows participants to learn at their own pace through hands-on exercises, videos, reading and small group activities. At the end of each level, technicians must pass a test to receive certification and move on to the next level.